At B2B India (operated by Aaudumbar Agro Pvt. Ltd.), all wholesale commodity transactions operate under a binding milestone-based escrow trade agreement to maintain integrity and price stability for both buyers and verified suppliers.

⚠️ Strict 10% Advance Policy Notice

Once an order is confirmed and placed, the 10% advance deposit is strictly non-refundable. Order cancellation and refund of the advance amount is ONLY permitted if the goods fail quality inspection against the contracted technical specifications during dockside verification.

1. Non-Refundable Advance Deposit Upon Order Placement

When an order is placed and the 10% advance deposit is paid, commercial commodity prices are instantly locked, physical stock is reserved at the supplier's godown, and packaging/weighing operations are initiated.
No Change-of-Mind Cancellations: The 10% advance deposit will NOT be refunded if the buyer cancels the order after placement due to market price fluctuations, procurement delays, change of mind, or buyer internal reasons.
Once vehicle loading commences or goods are dispatched in transit with an active E-Way bill, orders cannot be cancelled under any circumstances.

2. Sole Ground for Cancellation & Refund: Quality Mismatch

Quality Inspection & Dockside Verification Process:

On-Site Dock Inspection: Prior to transport truck dispatch, physical quality examination, moisture testing, weighbridge measurement, and grade verification are carried out at the warehouse loading dock.
Quality Rejection: If the consignment does not match the agreed technical specifications, moisture limits, or quality grade stipulated in the approved quotation, the buyer has the formal right to reject the stock.
100% Full Refund Guarantee: If the quality does not match and the supplier cannot provide an immediate conforming batch, the order will be cancelled by the platform and 100% of the 10% advance deposit will be refunded in full to the buyer.

3. Cancellation Due to Supplier Non-Fulfillment

If a verified supplier fails to make the agreed stock available within the committed fulfillment timeline, B2B India will cancel the transaction.
In case of supplier non-fulfillment or platform-initiated cancellation, 100% of the advance amount is refunded immediately to the buyer without any deduction.

4. Supplier Membership Subscriptions

Supplier catalog membership plans (Quarterly ₹708 / Annual ₹2,360) provide immediate indexing of products and access to verified buyer RFQs.
Membership fees are strictly non-refundable once the supplier account features have been activated.
Accidental duplicate transactions resulting from payment gateway network errors will be refunded automatically within 3–5 working days.

5. Refund Processing Timeline

Turnaround Time for Approved Quality Mismatch Refunds:

UPI / IMPS / NetBanking / Debit Card: 5 to 7 business days from formal quality rejection approval.
Credit Card: 5 to 10 business days (depending on your issuing bank's settlement schedule).
Refunds are transferred directly back to the original source bank account or card via our payment aggregator, Razorpay.

6. Grievance & Quality Dispute Desk

For quality dispute reports, lab test reports, or refund verification, contact our dedicated escrow officer:

Aaudumbar Agro Pvt. Ltd. (B2B India)

Nodal Officer: Quality & Escrow Grievance Desk

Email: support@b2bindia.site

Helpline: +91 8408841998

Registered Office: Plot No. 5, Prerna Nagar, Garkheda Parisar, Chhatrapati Sambhajinagar 431009, Maharashtra, India

Cancellation & Refund Policy